Last Updated: 2024-12-27
At Digital Citadel Systems Ltd. (“we,” “us,” or “our”), we are committed to safeguarding your privacy and ensuring transparency in how your personal data is collected, used, and protected. This Privacy Policy outlines our practices regarding your information when you visit our website www.digitalcitadelsystems.com.
By using our website, you agree to the terms outlined in this policy.
What Personal Data We Collect
We may collect the following types of personal data:
- Contact Information: Your name, email address, phone number, and company name when provided through forms or enquiries.
- Technical Data: IP address, browser type, operating system, and website usage details.
- Usage Data: Information about how you interact with the website, including pages visited and time spent on the site.
We do not collect sensitive personal data unless explicitly required and provided with your consent.
How We Collect Personal Data
We collect personal data in the following ways:
- Directly from You: When you contact us, fill in forms, or subscribe to newsletters.
- Automatically: Through cookies, analytics tools, and server logs as you interact with our website.
For details on cookies, please refer to our Cookie Policy.
Why We Collect Personal Data
We use your personal data for the following purposes:
- To respond to enquiries and provide requested information.
- To improve our website’s functionality and user experience.
- To analyse website traffic and monitor performance.
- To comply with legal or regulatory obligations.
We process personal data based on:
- Your Consent: Provided when you submit information voluntarily.
- Legitimate Interest: To improve website functionality, security, and performance.
How We Protect Your Personal Data
We implement technical and organisational measures to ensure the security of your personal data, including:
- SSL Encryption: To protect data transmission over the internet.
- Access Controls: Restricting data access to authorised personnel only.
- Regular Security Audits: To identify and mitigate vulnerabilities.
While we take every precaution to safeguard your data, no system can be completely secure. We encourage you to use caution when sharing personal information online.
Data Storage and Retention
Your personal data is stored on secure servers.
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy.
- Comply with legal, regulatory, or contractual obligations.
Once personal data is no longer required, we securely delete or anonymise it.
Sharing Your Data
We do not sell, trade, or rent your personal data. However, we may share data with:
- Service Providers: Trusted third-party vendors who assist us with website hosting, analytics, or other operations.
- Legal Authorities: If required to comply with legal obligations or respond to lawful requests.
All third-party partners are required to adhere to strict confidentiality and data protection standards.
Your Rights
Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Correct any inaccuracies in your personal data.
- Right to Erasure: Request deletion of your data when it is no longer necessary.
- Right to Restrict Processing: Request that we limit the processing of your data under certain conditions.
- Right to Object: Object to the processing of your data for specific purposes, including direct marketing.
- Right to Data Portability: Request transfer of your data to another service provider.
- Right to Withdraw Consent: Revoke consent for data processing at any time.
- Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to decisions that are based solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affect you.
To exercise any of these rights, please contact us using the details provided at the top of this policy.
International Data Transfers
We may transfer personal data outside the European Union for purposes such as secure storage, or as as a transfer to third-party service providers we rely upon to fulfil our duties and responsibilities. Should this transfer be required, we ensure that appropriate safeguards are in place to protect your data in compliance with GDPR requirements. By providing us with your personal data, you are consenting to this transfer.
Updates to This Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. The "Last Updated" date at the top of this page will indicate when revisions were made.
We encourage you to review this page periodically to stay informed of updates.
Complaints and Disputes
If you believe that your privacy rights have been violated or have any concerns about how we handle your personal data, please contact us directly using the details provided at the top of this policy. We will work to address your concerns promptly and fairly.
For individuals in the European Union, you may also lodge a complaint with your local data protection authority or the Online Dispute Resolution (ODR) platform provided by the European Commission. The ODR platform can be accessed at: https://ec.europa.eu/consumers/odr/
For residents of Bulgaria, you have the right to lodge a complaint with the Commission for Personal Data Protection (CPDP): Website: www.cpdp.bg
We encourage you to contact us first so we can resolve any issues directly.
Final Notes
We are committed to protecting your privacy and ensuring transparency in how your personal data is managed. Should you have any questions or require further clarification, please do not hesitate to contact us.
Full Legal Information
- Full Legal Name: Digital Citadel Systems Ltd
- Address: 86 Ralevitsa Str, suite 4, Manastisrki Livadi Residence, Vitosha District, Sofia, 1618, Bulgaria
- Phone Number: +359876426431
- Email: contact@digitalcitadelsystems.com
- Registration Number: 207026989